Interflex
Surprise-Service
With the Interflex Surprise Service, we actively support you in project planning and implementation of Interflex solutions as well as in every phase of the life cycle of your Interflex products.
Excellent service for our customers
We are here for you if you need us. With the Interflex Surprise Service, we actively support you in project planning and implementation of Interflex solutions as well as in every phase of the life cycle of your Interflex products. With competent services and the appropriate software and hardware, we support access control and workforce management in your company. We are only satisfied when you are. We demonstrate this, among other things, with our Surprise Service principles, which we live and practice with every assignment. You can find out more in our Surprise Service Stories.
From consulting to support – we are here for you:
Consulting & analysis
Be it conceptual design, inventory assessment or security analysis – we are here for you, both personally and digitally. Are you planning new locations, a move or the optimization of locations? Then utilize our expertise for your planning security.
Commissioning
During the project, we take care of installation and commissioning of all Interflex products and solutions. We will train your technical personnel to ensure that a quicker and safer start is possible. Comprehensible documentation and an operating concept are your starting capital.
Operation
Smooth operation and high availability are essential to you. We supply you with spare parts for the hardware, carry out regular automatic updates for your systems and support you with professional service analyses and maintenance services.
Support / Repairs
If there should be any unplanned failure of your applications, we are here for you with our Surprise Service and support you both on site and remotely.
Our support for you:
In our Self-service area, you will find our first aid package and the contact options for our support team.
Contact
Should you have any questions, do not hesitate to contact us by email or phone or use the contact form.
Remote maintenance, RMA support and FTP service
We want to provide you with optimal support as well as a wide variety of tools, forms and services.
Surprise Service Stories
We are very enthusiastic for you: In our Surprise Service Stories, you will find out how Interflex employees are creative and committed to finding the best solution for their customers every day.
Service level agreement (SLA) for software and hardware
Choose the service level that best meets your needs and covers your desired service range. Our team of experts will handle the smooth operation of your system.
FAQs
In the FAQ section, you will find important information about our hardware and software products for access control and time recording.
Do you have any questions? We are happy to help you!
To reach the appropriate contact person at Interflex, please select the suitable contact method. If you are already a customer, kindly use the Contact form ”I am an Interflex customer” and get in touch with the desired department via email.
If you haven’t had any previous interactions with Interflex but are interested in our solutions, we would be pleased to receive your inquiry through the Contact form ”I am interested in becoming a customer” We will endeavor to respond to you promptly.
Do you have a question, require information, or wish to share feedback with us? Please select the relevant department for your inquiry:
Service:
For technical questions and error reports, please send an email to:
Feedbackmanagement:
Would you like to provide us with feedback? Please feel free to send us an email to: