Service level agreement (SLA) for software and hardware
Choose the service level that best meets your needs and covers your desired service range. Our team of experts will handle the smooth operation of your system.
Three attractive SLA packages
offering exactly the scope you need
Our service level agreements (SLAs) are straightforward, uncomplicated and transparent. With us, you can choose from three different packages with different SLAs to meet your needs. The SLA one, SLA two and SLA three packages differ in the range of services provided, from long service hours to fast response times and support for multiple key users of the service. We have the right package for you, depending on how extensive you want your service and support to be.
When you sign one of our SLAs for software or hardware, you can rest assured that we will take care of your system, leaving you free to focus on your core business. Our SLAs can help you simplify business processes, increase security and optimize cost-effectiveness. Regardless of which package you choose, you can rely on our expertise and decades of experience.
You designate your service key users, who contact us via one of the possible channels anytime you need service or support, and we are guaranteed to get back to you within the agreed response times on your personal question or concern.
Don’t wait! Contact us today to learn more about our SLAs and the various service packages. We will be glad to speak with you personally and work with you to craft the best solution for your requirements.
Our SLA packages for software:
Our SLA packages for hardware:
Do you have any questions? We are happy to help you!
To reach the appropriate contact person at Interflex, please select the suitable contact method. If you are already a customer, kindly use the Contact form ”I am an Interflex customer” and get in touch with the desired department via email.
If you haven’t had any previous interactions with Interflex but are interested in our solutions, we would be pleased to receive your inquiry through the Contact form ”I am interested in becoming a customer” We will endeavor to respond to you promptly.
Do you have a question, require information, or wish to share feedback with us? Please select the relevant department for your inquiry:
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