Interflex Customer Solution Day at BASF
On September 30, 2025, the Interflex Customer Solution Day took place at the BASF’s event venue. As a long-standing Interflex customer and a global leader in the chemical industry, BASF provided an impressive venue that offered the perfect setting for a diverse and informative day of events.
More than 80 customers and prospects from a wide range of industries accepted the invitation to this special event in Ludwigshafen, which was held for the second time at ZEISS in 2024 due to the high level of interest. After a welcome address by Managing Director Bernhard Sommer, participants enjoyed a varied program with numerous concise and entertaining presentations in a storytelling format. The topics ranged from the latest product and solution innovations in the areas of access control and visitor management to Interflex Cloud Services, time management, personnel resource planning, and offerings in the areas of service, support, and feedback management. The Interflex experts presented practical customer examples and solutions.
Following the presentation program, participants had the opportunity to talk directly with Interflex experts and Interflex partners at various themed islands. In addition to the Interflex hardware demo tower, the biometric solutions from TBS, the vehicle license plate recognition system from viGuard, and the long-range readers and depot systems from Deister electronics were also presented. These stations offered plenty of opportunity for networking, exchanging experiences, and discussing individual issues.
In the afternoon, the next special highlight awaited the participants: an exclusive tour of the impressive 10 km² BASF site in Ludwigshafen. During the almost 50-minute tour, guests gained exciting insights into the state-of-the-art production facilities and complex processes at one of the world's most important chemical industry sites. This unique opportunity to take a look behind the scenes was greatly appreciated by the guests.
The event not only offered Interflex customers an ideal platform to learn about current trends and solutions, but also to provide direct feedback to Interflex. This was addressed not only in the presentations, but also at the theme islands. For example, participants appreciated the successful combination of compact keynote speeches and informal discussions. But the opportunity to actively participate in the further development of new products and solutions was also highlighted as a great added value.
“Customer Solution Day is an important opportunity and platform for us to gain a precise understanding of our customers' trends and requirements and to work together on sustainable solutions,” adds Bernhard Sommer, Managing Director of Interflex. “Our customers are our focus—we develop solutions that are closely aligned with their needs and involve them intensively in our processes. Feedback management is key to our success. It enables us to make targeted investments and offer tailor-made solutions that really make our customers' everyday work easier.”
With the Customer Solution Day event at BASF, Interflex once again underscores its philosophy of living customer proximity and using personal dialogue as a driver for innovation and sustainable success. The event has once again demonstrated how important direct exchange and practical insights are for jointly designing sustainable solutions.
