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OnPrem SLA

On-Premise Solutions – The Right Local Interflex System for Your Business

Digital solutions must align with your IT and security strategy. If your company prioritizes full control, customized configurations, and in-house data management, operating your system locally is the right choice.

Interflex gives you the flexibility to run all essential applications – from access control and visitor management to time tracking and workforce scheduling – in an on-premise setup within your own IT environment. This allows you to manage your systems independently, meet industry-specific compliance requirements, and tailor security measures to your individual need

Advantages of the On-Premise Solution

  • Full data sovereignty: Your data remains within your infrastructure – protected according to your own security policies.
  • Maximum flexibility: Customize the software to fit your IT environment and business processes.
  • Update control: You decide when and how updates are installed.
  • Seamless integration: The solution integrates smoothly into your existing system landscape – ensuring stable and secure operations.
  • Tailored technology: You define the requirements – we deliver the right solution.

And to keep everything running smoothly: Our SLA packages for your On-Premise solution

To ensure your systems remain not only secure but also consistently stable and efficient, we offer customized Service Level Agreements (SLAs) for your software and hardware.

Our SLA packages provide professional support for ongoing operations – tailored to your needs and with exactly the level of service you require.

Three SLA Packages – Choose the service level that fits your business

Our Service Level Agreements (SLAs) are clearly structured, transparent, and focused on what matters most. Choose from three packages: SLA oneSLA two, and SLA three – depending on the level of support you need.

Whether you prefer direct support, fast response times, or assistance for multiple service key users – you define the scope, and we deliver the right support.

With an SLA, you benefit from:

  • Reliable support for your systems from our experienced expert team
  • Predictable response times in case of service or support needs
  • Increased security and efficiency in the daily operation of your On-Premise solution

Name your service key users who can contact us directly when needed – we guarantee response within the agreed timeframes.

Contact us – We’ll be happy to advise you personally and help you find the SLA that best fits your needs.

SLA Software

Service Level Agreement (SLA) Software
SLA PackageInterflex SLA oneInterflex SLA twoInterflex SLA three
DescriptionThe package for all who want basic service in case of disruptions.The package for those who value reliable and supportive service.The package for those with high demands for speed, reliability, and data protection.
Service investment (yearly)1Price on request
Supported service key users246
Service hours2Monday to Friday, 9:00 AM – 5:00 PM via email; 24/7 self-service available.Monday to Friday, 8:00 AM – 6:00 PM via expert hotline and email; 24/7 self-service availableMonday to Friday, 6:00 AM – 8:00 PM via expert hotline and email; 24/7 self-service available
Consulting and new requirements2€45 per 15 minutes (billed monthly, approval process required)15 hours per year included330 hours per year included3
Customer portalExpert FAQs, ticket management, master data maintenance, downloads
Response times during service hours – Priority 124 hours2 hours by phone1 hour by phone
Response times during service hours – Priority 2216 hours12 hours8 hours
Response times during service hours – Priority 3224 hours
Software upgrade / software maintenanceExpert FAQs, ticket management, master data maintenance, downloadsUpgrades includedUpgrades included, right to long-term version
Software upgrade / maintenance serviceAccording to list price8 hours per year included316 hours per year included3
Patch- / Client-Installation€45 per 15 minutes (billed monthly)Deployment of relevant patches included, client installation upon requestDeployment of relevant patches and client installations included
Service reportsAccording to list priceMonthly reporting, annual review remotely (2 hours)Monthly reporting, annual review with on-site evaluation
System health check2.499 €All 24 Months are includedAll 12 Months are included

1The Interflex sales team is available for pricing inquiries.
2Only for designated and trained service key users; remote access is required..
3Budget applies per year; no carryover is possible.

SLA Hardware

Service Level Agreement (SLA) Hardware
SLA-PaketeInterflex SLA oneInterflex SLA twoInterflex SLA three
DescriptionThe package for all who want a basic service in case of disruptions.The package for those who value reliable and supportive service.The package for those with high demands for speed, reliability, and data protection.
Service investment (yearly)1Price upon request
Supported service key users246
Service hours2Mon-Fri 9:00 AM-5:00 PM via email, 24/7 self-serviceMon-Fri 8:00 AM-6:00 PM expert hotline, email, 24/7 self-serviceMon-Fri 6:00 AM-8:00 PM expert hotline, email, 24/7 self-service
Remote maintenance for all Interflex hardwareRemote troubleshooting,
no on-site service
Firmware deploymentAccording to list price50% discount on firmwareFirmware included
Service reportsAccording to list priceMonthly reporting via emailMonthly reporting via email and annual meeting (remote, 2 hours)
Asset inventoryincluded
Asset inventory1.499 €Every two yearsAnnually

1The Interflex sales team is available for pricing inquiries.
2Only for designated and trained service key users; remote access is required.

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