Quick Action During a System Outage

A customer reported a server failure in their access control system outside of regular maintenance hours. To ensure the customer’s operations were not disrupted, our service team immediately took charge and began troubleshooting the issue without delay. According to the customer’s maintenance contract, Interflex would have fulfilled its obligation by responding within 8 hours - but our service staff acted instantly!

In the event of a server failure in the customer’s high-security area, the safety of personnel can no longer be guaranteed. In emergencies such as fires or explosions, an integrated access control system must be able to track who is located where. With Interflex software, reliable evacuation lists can be generated, allowing for an organized evacuation. A functioning server connection is essential for this.

Since swift action was critical, the Interflex technician got to work right away, logging into the customer’s system remotely. A server reboot was performed, which quickly resolved the system issue.

Given that this customer operates in a system-critical, time-sensitive environment, a rapid response was absolutely essential. Thanks to the quick intervention, the evacuation of several hundred employees was successfully avoided.

With the right maintenance contracts, you can safeguard your business in the long term and are guaranteed professional support exactly when you need it most.